Position Overview:

As our Regional Operations Manager (ROM), you will own the overall performance, staffing, service quality, inventory, vendor management, and financial margins across a defined geographic group of hubs.

Every ROM at Porterra exists to elevate service quality, protect our unit economics, and enable the business to scale.

Key Responsibilities: What You’ll Actually Do

• Portfolio Ringmaster:

• Oversee the day-to-day operations for your assigned group of hubs

• People Champion:

• Manage, mentor, and support on-site hub associates (you’re their biggest fan!)

• Schedule Wizard:

• Work closely with regional and national staffing firms to coordinate hiring, training, and coverage across your region to maximize labor efficiency and keep the team happy

• SOP Sheriff:

• Enforce strict company SOPs and high service standards across all locations with a smile

• Chief Problem Solver:

• Act as the go-to escalation point for property partners and regional operators when they need a hero

• Carrier Whisperer:

• Oversee carrier and other local partnerships within your region

On the Move: Travel Expectations

Because we scale through regional density rather than scattered locations, you won’t be living out of a suitcase permanently, but you will need to love the open road! Travel for this role can be up to 60% depending on your specific territory, how many new hubs are launching, and where your team needs you most.  Whether you’re dropping in to high-five a Hub Associate, prepping for a grand opening event, helping a team crush an onboarding week, or auditing a new property rollout, you’ll be the boots on the ground making the magic happen.

What Success Looks Like (Your High Scores)

Your performance will be directly tied to the economic health and service excellence of your region, measured by:

• SLA Compliance (>99%): Keeping things so smooth that our clients couldn’t dream of leaving and neither would their residents
• Property Satisfaction: Making partners so happy they beg us to offer more services and expand to their sister properties
• Staff Retention: Building a team culture so great that nobody wants to leave

Qualifications & Experience: Is This You?

• The Multi-Site Guru:

• You have a proven track record managing multiple distributed locations. Backgrounds in multi-site retail, multifamily, on-site services, or logistics are highly preferred

• Operational Maestro:

• You love implementing SOPs, building efficient schedules, and driving regional efficiency

• Natural Leader:

• You know how to train, inspire, and retain distributed teams

• Proactive Communicator:

• You run toward problems, not away from them, and love turning a chaotic situation into a win

• Versatile:

• You effortlessly switch gears between high-level strategy and rolling up your sleeves to get things done

• Agile / Adaptable:

• You don’t just handle change; you thrive on it. Pivoting is second nature to you

• Resourceful:

• You don’t need a massive corporate playbook; you find a way to make things happen with what’s in front of you

• Scrappy:

• You have a startup mindset—determined, clever, and ready to tackle challenges head-on without waiting for an invitation

• Autonomous / Self-Directed:

• You love the freedom of owning your space and don’t need a manager looking over your shoulder to crush your goals

• Proactive:

• You anticipate roadblocks before they happen and solve them before anyone else even notices

• Intrepid:

• You are bold, confident, and completely comfortable navigating the ambiguity of a growing company

• Self-Motivated:

• Your internal drive is what fuels you every morning, not a corporate checklist

The Goods (Compensation & Benefits):

• Base Salary Range: $70,000 – $110,000 / year
• Performance Bonus: Tied directly to your regional wins!
• Benefits: Comprehensive benefits package
• Equity Incentive: Potential for equity/stock options. We want our leaders to have a real stake in the rocket ship we are building!
• Tools & Travel: Corporate coverage for all the necessary travel, operational tools, and technology you need to crush your goals. Phone/internet stipend.