Open Positions

Hub Manager – Full-Time (Multiple Locations)

Overview:

Join our dynamic team as a Hub Manager and take the lead in creating an exceptional experience for residents and ensuring smooth operations at our on-site hubs. In this role, you will oversee the day-to-day activities of the hub, manage a dedicated team, and provide top-notch service to residents while maintaining operational efficiency. This position offers significant growth opportunities as we continue to expand.

Key Responsibilities:

• Manage and supervise daily hub operations, ensuring optimal efficiency and customer satisfaction
• Lead, train, and mentor hub associates, ensuring all team members understand and execute Porterra’s standards
• Handle package intake, organization, storage, and resident pickups with a focus on accuracy and timeliness
• Maintain the hub’s retail space, ensuring shelves are stocked, neat, and organized
• Ensure compliance with safety and security protocols, including package scanning, inventory management, and access control
• Act as the first point of contact for residents, responding to inquiries, handling escalations, and resolving issues
• Manage hub-related administrative tasks, including inventory tracking, staff schedules, and reporting

Qualifications:

• Proven experience in management or a similar role, with a focus on operations, retail, or customer service
• Strong leadership skills with the ability to motivate and develop team members
• Excellent communication and problem-solving skills
• Ability to work well under pressure and handle a high volume of packages and customer inquiries
• Detail-oriented with excellent organizational skills
• Basic understanding of inventory management, package tracking, and retail operations

What We Offer:

• Competitive salary with growth potential within the company
• Health benefits (for full-time roles)
• Employee discounts on retail and services
• A vibrant, collaborative team environment with opportunities to advance your career
• Comprehensive training and development to help you grow into new roles

Hub Associate – Part-Time (Multiple Locations)

Overview:

Join our team as a Part-Time Hub Associate and be part of a company dedicated to creating exceptional service experiences for residents. As a Hub Associate, you’ll play a key role in assisting with package intake, resident support, and retail operations. While part-time roles do not include benefits, we offer competitive wages, employee discounts, and opportunities for growth.

Key Responsibilities:

• Assist with the intake, scanning, organization, and storage of resident packages
• Provide outstanding customer service, addressing residents’ questions and resolving any concerns
• Maintain the cleanliness and organization of the retail space
• Ensure all safety and security protocols are followed, including access control and package tracking
• Collaborate with the team to provide a seamless experience for residents
• Assist with daily operational tasks as assigned

Qualifications:

• Strong communication skills and a customer-centric attitude
• Ability to work in a fast-paced environment and manage multiple tasks at once
• Detail-oriented with a focus on accuracy and organization
• Team player with a positive attitude
• Previous retail, customer service, or operations experience is a plus

What We Offer:

• Competitive wages with the potential for growth and advancement
• Employee discounts on retail and services
• Flexible hours to fit your schedule
• Opportunities to develop skills that can lead to permanent or full-time roles

District Manager – Full-Time (Multiple Locations)

Overview:

As a District Manager, you will be responsible for overseeing multiple Porterra hubs across a designated region. Your focus will be on ensuring operational excellence, leading and developing Hub Managers, and driving performance to meet organizational goals. This role offers great growth potential, and you’ll play a key part in the expansion and success of Porterra’s presence.

Key Responsibilities:

• Manage the performance of multiple hubs within your district, ensuring consistency in operations, service, and performance
• Lead, coach, and support Hub Managers to achieve key metrics and provide an exceptional experience for residents
• Oversee staffing, training, and development for each hub within your district
• Collaborate with the leadership team to set goals, implement new initiatives, and drive continuous improvement
• Analyze hub performance, track KPIs, and provide actionable insights to improve operational efficiency
• Ensure all district hubs are compliant with company policies, safety protocols, and operational standards
• Represent Porterra in meetings with property management teams and other stakeholders

Qualifications:

• Extensive experience in operations management, with at least 3 years in a district or multi-location management role
• Strong leadership and coaching abilities, with a proven track record of building high-performing teams
• Excellent problem-solving and analytical skills, with the ability to make data-driven decisions
• Strong communication skills, with the ability to work with various stakeholders, including residents, management, and external partners
• Experience in retail, facilities management, or customer service industries is a plus
• Must have a valid driver’s license and willingness to travel within your designated region

What We Offer:

• Competitive salary and performance-based bonuses
• Health benefits and 401(k) for full-time roles
• Employee discounts on retail and services
• Opportunities for career growth and advancement within a fast-growing company

Head of Field Operations

Location: Remote with Travel Required (Remote Position)
Job Type: Full-Time, Executive Level
Reports To: Chief Executive Officer (CEO)

Overview:

As the Head of Field Operations at Porterra, you will play a pivotal role in driving the success and expansion of our on-site hub operations. You’ll oversee all aspects of our hub strategy, from staffing and operational efficiency to establishing and nurturing key strategic partnerships with carriers, Amazon, and other industry stakeholders. You will be responsible for ensuring compliance with local regulations, permits, insurance, and operational best practices as Porterra scales across the country.

This is an exciting, high-impact role for an experienced operations leader who thrives in a dynamic, fast-paced environment. You will be a part of executive leadership setting the vision, strategy, and execution for our hub operations nationwide. If you are a strategic thinker with a passion for operational excellence, partnership development, and team management, we’d love to meet you.

Key Responsibilities:

• Hub Operations Leadership:

1. Oversee all day-to-day operations for Porterra hubs across multiple U.S. locations, ensuring consistency and high performance across all sites
2. Lead, manage, and mentor regional hub managers and teams to deliver superior package management, resident services, and resident satisfaction
3. Develop, implement, and refine standard operating procedures (SOPs) to optimize hub performance, ensuring efficiency, accuracy, and exceptional service

• Strategic Partnerships & Carrier Relations:

1. Lead strategic partnerships with carriers (UPS, FedEx, USPS, Amazon) and other logistics partners to ensure smooth package intake, delivery, and returns
2. Cultivate and manage relationships with key stakeholders, including Amazon and third-party logistics providers, to drive performance and service improvements
3. Negotiate favorable terms and service-level agreements (SLAs) to ensure operational and financial goals are met

• Compliance, Permits, and Insurance:

1. Ensure that all hubs comply with local, state, and federal regulations, including permits, safety standards, and building codes
2. Oversee all insurance requirements for hub operations, ensuring appropriate coverage is maintained across all locations
3. Collaborate with legal and compliance teams to mitigate risk and ensure adherence to all relevant laws

• Staffing & Recruitment:

1. Develop staffing plans and oversee recruitment to ensure each hub is adequately staffed with highly trained professionals
2. Manage workforce scheduling, training, and development to build a cohesive, high-performing team across all hubs
3. Establish and track performance metrics, ensuring that all team members are aligned with Porterra’s operational goals and KPIs

• Operational Excellence & Process Improvement:

1. Identify opportunities for continuous improvement in operations, from package handling to resident services
2. Implement strategies for scaling hub operations as Porterra expands
3. Ensure smooth transitions when launching new hubs, including site setup, staffing, and vendor coordination

• Budgeting & Financial Management:

1. Oversee hub-related budgets, ensuring that operations remain within financial targets while driving efficiency and profitability
2. Collaborate with finance and executive teams to track operational expenses, prepare forecasts, and implement cost-saving measures

• Reporting & Analytics:

1. Regularly report on hub performance, partnership metrics, and compliance issues to executive leadership
2. Analyze operational data to inform strategic decisions and identify areas of opportunity for growth and improvement

Qualifications:

• Experience:

1. 10+ years of experience in field operations management, logistics, or a related field, with at least 5 years in a leadership or senior management role
2. Proven track record of scaling operations in a high-growth environment, ideally within logistics, e-commerce, or retail
3. Experience managing large teams across multiple locations and implementing operational strategies to improve performance

• Skills:

1. Strong leadership and people management skills, with the ability to develop and inspire teams
2. Excellent negotiation skills with the ability to build long-term, strategic partnerships
3. In-depth knowledge of carrier operations, compliance requirements, and logistics management
4. Proficiency in budget management and financial forecasting
5. Strong analytical skills with the ability to translate data into actionable insights

• Education:

1. Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field

• Other Requirements:

1. Ability to travel as needed to various hub locations across the U.S
2. Highly organized with the ability to manage multiple priorities and meet deadlines

What We Offer:

• Competitive salary with performance-based bonuses
• Stock options
• Comprehensive benefits package, including health, dental, vision, and 401(k)
• A flexible, fully-remote collaborative work environment
• Paid time-off
• Home office equipment
• A leadership role where you can make a direct impact on the future of the company and the industry

Ready to take the next step in your career? Apply now to become the Head of Field Operations at Porterra and help us transform package management for multifamily and student housing communities.

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